Why does my card not work with the underground London?

If you can make chip and PIN transactions with your card but it doesn't work for travel on our services, it may be because: Your card wasn't issued in the UK - some contactless cards issued outside the UK aren't accepted on our services. Your card isn't contactless - it doesn't display the contactless payment symbol.



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No, but if you sign up for a TfL online account and register your card, you'll be able to view your journey and payments history, and get other added benefits. If you don't register, you can only view 7 days' history.

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New and replacement cards If you have a new or replacement contactless card, you might not be able to make a contactless payment until you've made your first chip and PIN transaction. This is a security measure applied by your card issuer. Also check the 'Valid From' date to ensure it's ready to be used.

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No, but we do recommend that you set up a TfL online account and register your card. This gives you access to added benefits, plus you'll be able to see up to 12 months of journey and payment history. If you don't register your card, you'll only be able to view seven days' worth of journey history.

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Is it cheaper to use Oyster or contactless? As both cards use the same Pay As You Go system and are compatible with the TfL Oyster & Contactless app, the costs are comparable. As a tourist in London, it can be worth getting an Oyster Card as part of the London Pass.

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If you can make chip and PIN transactions with your card but it doesn't work for travel on our services, it may be because: Your card wasn't issued in the UK - some contactless cards issued outside the UK aren't accepted on our services. Your card isn't contactless - it doesn't display the contactless payment symbol.

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Unpaid fares Sometimes your card may be accepted by our card readers, but the payment is declined by your card issuer. If this happens: You've made a journey that you've not paid for. You won't be able to use your card again to travel until the unpaid fare has been paid.

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You can resolve this through your online TfL account or by phoning TfL on 0343 222 1234. Once resolved, it may take up up to 30 minutes before you can use your card to travel again. However, you should still be able to use your card with other retailers.

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If your card was issued in the UK on Visa, MasterCard, Maestro or American Express and displays the contactless payment symbol, you should be able to use it to travel on bus, Tube, tram, DLR, London Overground and most National Rail services in London.

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How many times can you use a contactless card in a day? You can use your contactless credit card as often as you would any other debit or credit card. There isn't a limit on how many times you can use a card because it's contactless.

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