Does a broken Oyster card still work?

Transport for London (TfL) staff will advise customers to get a new Oyster card and add some credit to pay as you go so they can continue travelling. The customer should then contact TfL's Customer Services who will arrange to transfer tickets/pay as you go credit from the broken card to the new one.



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It's memory space, TfL recently said that there were 16.5 million dormant Oyster cards out there with just under 30 million pounds of credit on them. No computer system really wants to have to remember 16.5 million details on its active servers if it can avoid it. So dormant accounts are moved off the active system.

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If your card has failed revenue inspections or we have detected suspicious travel, we may stop it from further use.

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The pay as you go credit on your Visitor Oyster card never expires so you can keep your card until your next visit, or lend it to family and friends. If you don't need your Visitor Oyster card, you can get the remaining credit refunded. The £5 you paid for your card won't be refunded.

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Travelcard refunds are calculated on a pro-rata basis so you can keep using your Travelcard, on your first-generation Oyster card, until it expires and then swap to your new card. Once you've received your refund, your first-generation Oyster card will be stopped so no one can use it.

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  • A £7 cost applies when you get a standard or visitor card.
  • You'll need to top it up in advance of travel.
  • You can't use an Oyster card at any station between Reading and Iver.
  • Some funds are likely to remain unused.
  • Taxis don't accept Oyster Cards.


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Register your Oyster card To register your card, create a contactless and Oyster account. Visitor Oyster cards can't be registered. If you're transferring your credit or discount to a new Oyster card, make at least one journey with it first, wait 24 hours, and then sign in to your contactless and Oyster account.

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You can add money to an Oyster card or use contactless (card or device) straight away. You only pay for the journeys you make and it's cheaper than buying a paper single or return ticket (train companies may offer special deals on some journeys).

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Your Visitor Oyster card offers daily capping. This means you can travel as much as you like in a single day and the amount you pay for your travel is limited (or capped). Find prices for daily capping and Day Travelcards. Use your card and save money at restaurants, shops, galleries and entertainment venues.

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A card with a negative balance may only be reused once it is topped up. The Oyster card deposit has been there specifically to prevent customers having an incentive to discard cards with a negative balance.

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Under-11s can travel free at any time on buses and trams without the need for a Oyster ID Card*. You do not need a ticket for free travel. They can also travel free at any time on the Tube, DLR , Overground and any TfL train service when they are travelling with an adult who has a valid ticket.

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Simply touch your Oyster card on the yellow card reader on the ticket machine, select Oyster refund and follow the on-screen instructions. You can see the refunded amount due on the screen before finalising your request.

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You can visit an London Underground station or shop which has Oyster card reading equipment. Given then your card and they will tell you the balance. You can register your Oyster card online using the TfL website. Once registered, you'll be able to view your remaining balance or journey history.

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Unlike Standard Oyster cards, Visitor Oyster cards are disposable and cannot be topped up. Another difference between the two cards is that Visitor Oyster cards come with a daily price cap, which means that you will only pay a certain amount per day, regardless of how many journeys you make.

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