What happens if I decline an inquiry on Airbnb as a host?

Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing. But none of these actions directly affect your acceptance rate. If you pre-approve an inquiry and the guest books your space, that counts as an acceptance.



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If you want to specify the reason why you're not accepting, feel free. Otherwise, you can prepare something generic that can be used for all your declined bookings, such as: “Unfortunately we cannot accommodate your booking request at this time. Good luck with your search and wishing you a wonderful vacation”.

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If a guest sends you an inquiry—a question, or any kind of message other than a reservation request—via Contact Host, you'll need to respond to the inquiry within 24 hours to maintain your response rate.

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When a guest writes a review about their stay, the host can always reply to it.

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Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

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While rejection undoubtedly runs rampant on Airbnb (and not just from the hosts), there are several tactics to almost guarantee you don't get dubbed a “persona non grata” next time you're booking a getaway.

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But none of these actions directly affect your acceptance rate. If you pre-approve an inquiry and the guest books your space, that counts as an acceptance. If you pre-approve and they don't book, it doesn't have any effect on your acceptance rate. And if you decline an inquiry, your acceptance rate is not affected.

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  1. Tap Trips and then tap the trip you want to change.
  2. Tap Change reservation.
  3. Change the dates of your stay or the number of guests and tap Save. ...
  4. Review your changes, then tap Send request.
  5. Once you send the request, the Host will receive a notification to approve or decline your request.


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An inquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they're this close to saying yes—so, help them out!

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When you get an inquiry, depending on your settings, you'll get an email, a notification in your Airbnb inbox, or both. Even if you use Instant Book, guests may send you a booking inquiry first to get a little more info before they make a reservation. You'll have 24 hours to respond to their message.

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No, you do not get penalized by Airbnb if you decline a guest request or inquiry. In fact, it is your right as a host to accept or decline any requests that come through the platform. You should always feel comfortable declining any requests that don't meet your standards for hosting guests in your home.

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